1. Introduction
CampusBite ("we", "our", or "us") is dedicated to safeguarding the privacy and personal data of students, vendors, dispatch riders, and visitors using the CampusBite web application, mobile applications, and services at campusbite.online. This Privacy Policy explains our practices regarding data collection, usage, sharing, and protection in accordance with Ghana's Data Protection Act, 2012 (Act 843) and international privacy standards.
2. Information We Collect
We collect information you provide directly and data automatically logged when you interact with our platform:
- Account Information: Name, email address, phone number, university campus, and hostel/residence details.
- Transaction & Order Data: Items ordered, vendor details, special dietary instructions, delivery timestamps, and order payment status.
- Location Information: Precise or coarse GPS location when you request food delivery to pinpoint your hostel or campus building.
- Usage & Device Data: IP address, browser type, operating system, device identifiers, and interaction history.
3. How We Use Your Information
We process your data for the following lawful business purposes:
- To facilitate order routing between customers, campus vendors, and dispatch riders.
- To securely process digital payments and manage wallet coin balances.
- To provide real-time push notifications regarding order progress.
- To detect fraud, prevent duplicate accounts, and maintain platform security.
- To improve user experience, application performance, and campus service coverage.
4. Advertising, Cookies, and Third-Party Services
We work with trusted third-party technology providers to operate our services:
- Google AdSense & AdMob: We may display Google-served advertisements or rewarded game ads. Google uses cookies (including the DoubleClick cookie) to serve ads based on user visits to this and other websites. Users may opt out of personalized advertising by visiting Google Ads Settings.
- Paystack: Payment processing is handled securely via Paystack. We do not store full credit card numbers or Mobile Money PINs on our servers.
- OneSignal & Firebase: Used for secure authentication, real-time database updates, and delivery push notifications.
5. Data Security & Retention
We implement industry-standard encryption (TLS/HTTPS), secure cloud databases, and strict access controls to protect your data. Your information is retained only as long as necessary to fulfill service agreements or comply with legal requirements.
6. Your Rights & Contact Information
You have the right to access, update, or request the deletion of your account and personal data. For privacy inquiries or data requests, please contact our Data Protection Officer at support@campusbite.online.