CampusBite Help Center & FAQ

Everything you need to know about food ordering, deliveries, and rewards.

How do I place an order on CampusBite?

Simply open CampusBite on your browser or mobile app, select your campus location, browse available menus from verified food vendors, add your desired meals and add-ons to your cart, choose your delivery spot, and complete payment via Mobile Money or your in-app wallet balance.

What payment options are supported?

CampusBite supports instant Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money), debit/credit cards via our secure Paystack gateway, Cash on Pick Up, and direct in-app Wallet payments.

How fast is campus food delivery?

Because our dispatch riders operate strictly within the campus perimeter and surrounding hostels, typical delivery times range between 15 to 30 minutes from when the food vendor completes preparation.

How do Campus Coins and Loyalty Rewards work?

Every time you place orders, refer friends, or participate in the Daily Spin Wheel and Match-3 mini-games, you earn Campus Coins. You can convert coins directly into cash discounts or redeem exclusive promo vouchers during checkout.

Can I order food for a group or study session?

Yes! CampusBite features a dedicated Group Ordering tool. A host can start a group session, share the unique PIN code with friends or roommates, and each participant can select their meal and pay their individual portion seamlessly.

How can a food vendor register on CampusBite?

Campus food vendors, cafeterias, and independent student bakers can apply via the Vendor Portal or by emailing support@campusbite.online. Our campus team verifies hygiene standards, business registration, and menu details before onboarding.

What happens if an item is unavailable or an order is cancelled?

If a vendor is unable to fulfill an item, you will be notified immediately. Any pre-paid funds are credited directly back to your CampusBite Wallet balance instantly.